Interview with 2016 Best Financial Services winner of the Spiders: KBC

October 1st, 2018

Interview with KBC, Best Financial Services winner of the Spider Awards 2016

As part of the #spiderwinners series, we spoke to Petrina Grady, Head of Contact Centre of KBC, to find out how her company has evolved since it won the Spider Awards in 2016 for Best Financial Services. KBC won the financial services award at the Spiders for its digital on boarding application.

To nominate your campaign, company or project for the Spiders, you just need to complete the online registration formExtended deadline to 10th October at 5pm.

 

By winning the Spider Awards, it reinforced the message that KBC does not work as a traditional bank. KBC uses digital technology to make banking easier, simpler, personalised, and quicker. “As we know, The Spider Award nominees are from a wide range of digital technology industries so it helped KBC showcase the technology and innovative solutions that we were delivering for our customers.” said Head of Contact Centre of KBC, Petrina Grady.

“The Spider Awards are the most prestigious digital technology award ceremony in the market, and to be a part of them gives companies much sought-after recognition. It also helps companies compare how they’re doing next to other industry experts, and share knowledge and learning with those companies.” Petrina Grady.

Petrina’s advice for your applications

Petrina Grady’s key advice for the next applicants is not to forget the wider benefits that you can get from entering the Spider Awards. “It is absolutely fantastic to win an award, but even with that aside it gives you an opportunity to speak and share knowledge with industry experts in the field.” said Petrina.

KBC, Best Financial Services winner of the Spider Awards 2016

Trends in the financial services

Customers have never been as demanding as they are now, with expectations extremely high. Digital technology has created this level of expectation. Companies need to redefine how customers engage with and use their products and services.

KBC recognizes that one of the key trends is to collaborate with fintechs, as expertise can come from different areas. Working together is key to create a better, and quicker, customer solution. For KBC, it’s really important to keep an eye on what technologies will come in the future, and how it can help customers use those technologies in their banking (ex: virtual reality and voice search).  The idea is to find a way using those types of technologies to make banking easier.

To nominate your campaign, company or project for the Spiders, you just need to complete the online registration formExtended deadline to 10th October at 5pm.

About the company
KBC, Ireland’s digital-first bank, has been providing banking services in Ireland for 40 years. Last year, KBC launched a new app to revolutionise account openings. Since KBC won the award, it has developed and launched a range of new digital propositions. Customers can now apply for an overdraft or a personal loan via their mobile app in five steps and it only takes five minutes. Moreover, it has launched a range of digital wallets, and most recently it has enhanced its card service offerings. So customers can access a range of card services via their mobile app. They can block a card or order a replacement card for a lost or stolen card. There is a lot more to come. Watch this space.